SERENE GAN

SENIOR MARKETING DIRECTOR
CEA License: R025849D

Serene Gan is a consistent Asia Pacific Award Winner and a veteran in Real Estate. She has more than 20 years experience having gone through various property cycles and financial crisis.
Through the years she has build Long term trusting relationship with her clients who supported her so much. She has build a strong referral network. She is now handling 2nd generations of business becoming her client’s Family Realtor and Trust Property Adviser.
She gain satisfaction witnessing her clients owning their first home and eventually upgrade to condominium through Asset Progression Plan.
She has also assisted her clients in their investment portfolio and provide advise at different stages in life for various needs including Wealth Creation and Legacy planning.
Never wait to buy Real Estate,
Instead Buy Real Estate and Wait.
Property is one of the best vehicle to grow and preserve wealth.
Let Serene assist you to own your dream home and grow your investment portfolio.

Language Spoken: English , Mandarin (中文)

achievements
44
Awards
150
Trainings
75
Reviews

Review SERENE GAN »

Trasaction Statistics
Reviews
“I feel very confident to let Serene handle my property rental. She able to handle it very well. Very professional. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Gun Puei Yan (Landlord)
“Mdm Serene is very experienced and professional ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Li fei (Buyer)
“Serene is very knowledgeable, very detailed , patience and professional. She is quick in responses, providing useful advice, and constantly updating which made the entire process a breeze. What truly sets her apart is her exceptional negotiation skills. She provides excellent advice and demonstrates impressive knowledge. Her insights were invaluable throughout the entire process, showcasing her expertise in the field. Highly recommend her services!" I will definitely recommend her to my family and friends! ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Paul Lee (Buyer)
“Serene Gan is a very responsible property agent. I liked her patience and sensitive sense of communication. Thank you ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Krystal (Buyer)
“Smooth transaction. Thank you ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
James (Seller)
“Serene helps to do staging before taking professional photo and video for marketing. She constantly update each and every inquiry with profile of tenant. In just 2 weeks time she found a good tenant at attractive give rental. I will strongly recommend her service to my friends.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Mary Soh (Landlord)
“As a first-time homebuyer, the process of purchasing a home can feel incredibly daunting. However, Serene’s guidance made all the difference. Her expert coaching and support at every step gave me the confidence I needed to navigate the journey. Thanks to her, the experience was seamless and stress-free, and I strongly recommend her services to my peers! Thank you Serene!”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Damien Soh (Buyer)
“我们与Serene有着近二十年的交往经历，她帮助我们租房居住和租房给租户，还有买及卖房，她非常专业，更是能善解人意，了解客户需求，以及从中做很多的工作，促成最后的交易。我们非常信任她，也把他推荐给朋友，反馈都很好。”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
ZHANG XIAOLING (Landlord)
“Serene Gan is a very friendly and gentle agent. She is polite and courteous. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Mrs Lee (Landlord)
“Excellent service!”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Steve (Landlord)
“Serene has been an amazing guide and friend in constant renewals in a very challenging market. She is wise, patient and very process oriented to make sure everything is done the right way. She provides insightful advise and helps clients take the right decisions ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Neeraja Ambica Saxena (Tenant)
“The agent was truly experienced in her skills, she was able to promote our flat to such high standards and attract many clients. I was deeply impressed by her service as she managed to sell our flat in just 1 day. I definitely appreciate her exceptional and professional service. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Kua Sheah Ling (Seller)
“The agent was knowledgeable and experienced. She was very efficient in assisting us during the buying process, giving us timely response and clear instructions. I appreciate her professional and exceptional service. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Kua Sheah Ling (Buyer)
“The agent, Mrs. Serene Gan provided me with a very professional and excellent service during the whole procedure for reaching the tenancy contract with the new tenant. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Wang Qi (Landlord)
“Serene is approachable, always ready to assist and makes every part of the purchasing journey smooth sailing and stress free. Will definitely recommend her service to friends and family.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Chua Yifang (Buyer)
“Serene Gan is a dedicated, committed, responsible and reliable agent who goes beyond her call of duty. We would highly recommend her to anyone who needs to buy/sell or rent their property. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Seah Phek Mui (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Tong Lina (Landlord)
“The agent did a good job by doing a video shooting of my unit before marketing it. This managed to attract quite a number of prospective buyers for the viewing. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
K Chiam (Buyer)
“Pleasant m, soft spoken agent with good patience and helpful in answering any queries. Responsible and hardworking.,”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Serene Lee (Landlord)
“Ms Serene Gan is a very dedicated agent who will go the extra mile to help you clinch a good deal. Serene has been our family agent helping us to buy, sell and rent out our houses for more than a decade. We have complete trust in her.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Lauren Ng Gim Bee (Landlord)
“Serene is a very nice, friendly and also professional agent, she consistently exhibited a friendly, helpful, and supportive attitude throughout the whole process. She always promptly responses to our inquiries, marking the communication between us and the landlord more smoothly. Also love her beautiful voice tone, when she introduced the house to us, we feel like we are looking at a “home” not just a “house”.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Vera (Tenant)
“颜诗玲非常有耐心和责任心，帮我们处理了许多的疑难杂症。房子在海外很多年了我也不担心，因为把房子交给她打理，非常安心，值得信任。我愿意用所有美好的词汇去形容她，并且也会继续推荐给我身边的朋友！”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Jiefeng Li (Landlord)
“Friendly, timely & excellent customer service”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
ATRAL ARASU MOHAN (Buyer)
“We have appointed Serene Gan as our property agent over 15 years plus starting from buying and selling our 1st Hdb flat until now as our agent to let out our condo. With her effort, our condo let out speedy. We feel very comfort and confident to appoint her as our property agent all over the years. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
GUN PUEI YAN (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Loy wee song (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Low Sandy (Landlord)
“Serene Gan is very professional and kind Property Agent . She helped us to buy the the house within our expected timeline . She is very knowledgeable and give us full information why we can buy that house as investment. After bought the house , she helped us to settle the tenant as well. She was patient and worked through some tough situations without breaking a sweat. Her promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. I’ve already recommended her to one of my good friend. She also helped my friend to find a good tenant within 3 days. When I am looking to buy again I will not hesitate to call Serene Gan again. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Jennifer /Bryan (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Jennifer (Buyer)
“Serene has been a good send as an agent. She has been transparent and authentic. She has helped inform me about my rights and really helped a lot with negotiating an agreement that made sense to me. She has become a friend and understands the needs of my family and gives her advice accordingly. She is a huge asset to ERA”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Neeraja ambica saxena (Tenant)
“Serene Gan is much amazing agent, she is extremely efficient and professional, she only spend 3 days to complete the transaction and meet my expectation rental. I was really impressed by her ability and service, I can’t find any reasons not recommend her to my friends ,she is a highly recommended property agent.👍👍”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Li fei (Landlord)
“Serene is the best agent we've had the pleasure of working with. We have worked with her across 7 yrs. During this time she has helped us buy, rent and ultimately sell the property. Serene is very hardworking and very trustworthy. With Serene as your agent, you can be rest assured she will be working tirelessly to get the best for you. I recommend her to all my friends and family.... and highly recommend her to you too!!”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Arijit (Seller)
“Serene helped me find my first rental apartment in Singapore and I was extremely happy with the process and the apartment. She was warm and professional, very knowledgeable about the current housing market, and super responsive to my questions and requests. Serene didn’t just treat me as a client but as friend and would truly help to analyze the pros and cons of the apartments. I would highly recommend Serene to friends and families and would work with her again.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Elva (Tenant)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
B Low (Landlord)
“Serene is patient, sincere and honest. We trust her professional advise arrange storage to uncluttered our flat and give it a new coat of paint. She then help stagging bring some props artificial plant lightings and wall paintings. She did professional video and VR 360 Video and professional photography for Marketing of my flat. She invested lots of money in advertising and do Attracted many potential buyers. She sold our flat in 1 day with very high COV. We will Surely recommend her service to our friends and relatives. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
John Chua (Seller)
“Serene帮助我们租房多年，经验丰富专业，工作细致负责。除了租赁的问题之外，帮我们与房客的沟通以及房屋维护等方面做了很多工作。在租约到期前总是会预先提前做了很多准备，让我们完全没有后顾之忧，我们非常信赖她，也非常感谢她和她先生多年的帮助。”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Ho Yuen (Landlord)
“Serene从业多年， 非常专业,经验丰富且非常有耐心同理心,工作细致，给我们很多专业的数据和意见帮助决策，很感谢她与我们始终保持密切的联系，及时为我们解决问题和疑惑。”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Zhang xiaoling (Seller)
“Serene is professional with good Work ethic. She is very patient and helpful assisting me in purchase of this home after she helped sold my flat. We missed the boat 3 times but she perseveres and work harder. Within 3 weeks succeeded getting my family this new home matches our requirements (amenities, financial and timeline) I will surely recommend her service to my friends.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
JOANNE LOU (Buyer)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Joanne lou (Seller)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Wu Linqian (Landlord)
“Serene Gan puts most of her effort to marketing our property and able to rent out our property in short period (within 1 month) because of her professionalism. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Grace Gun (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
See beng choo (Seller)
“Serene managed to helped me secured tenant without physical viewing. She managed to settle all doc and confirmed the deal within very short time frame. Greatly appreciate her hard work ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Sam (Landlord)
“Very satisfied with Sereen. Excellent service ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
LIU BIAO (Landlord)
“Serene Gan is very patient and makes effort to explain clearly any queries posted to her. She did a very good job securing a new tenant for me which met my rental requirements. She is reliable and responsible and quick in following up to make viewing appointments expeditiously as well as checking on feedback after the viewing. She is good at highlighting good points about my property to interest prospect tenants. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Fong Whye Choo (Landlord)
“Very reliable,dependable with good communication skills.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Fair Joseph Roy (Landlord)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Steve (Landlord)
“She is a competent agent who managed to sell my property in a very short time. She is friendly and approachable and went the extra mile for me. I would highly recommend her as a agent.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Peter Kwah Chin Kiong (Seller)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Chin Cheong Ngeu (Seller)
“I have a very good experience with Serene Gan.. She is very detail, hard working, caring and gentle person. I would highly recommend her. ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
MICHELLE TAN (Buyer)
“Serene is a capable and competent agent who goes the extra mile for you. Highly recommended.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Linda Kong (Seller)
“Serene is a capable and competent agent who goes the extra mile for you. Would not hesitate to recommend her services to my family and friends.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Linda Kong (Buyer)
“Serene is a competent and knowledgeable agent who goes the extra mile for you. She has managed to sell both my properties and assisted me in buying a new one concurrently in less than 2 months time. I would not hesitate to recommend her services.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Linda Kong (Seller)
“Our reliable family agent and friend!”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Kua Kok Chew (Buyer)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Chin Cheong Ngeu (Buyer)
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Steven Hoe (Seller)
“Serene is an absolute pleasure to work with. She managed the marketing, negotiation, getting down to details with enthusiasm and amazing energy. She is reliable and honest and has always reverted on any query . She has supported us even after the tenant moved in with a brilliant customer centric approach. I would highly recommend her for any property related transaction ”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Deepika (Landlord)
“Serene is incredibly professional and easy to talk with. I have had a good time with cooperating with serene all in the past years. Hope our future cooperation will be smooth and pleasant as usual.”
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Jiefeng li (Landlord)
“Serene is truly a customer-centric person who is dedicated, hardworking, knowledgeable, up-to-date with the latest regulation and marketing trends, goes-to-extra miles, friendly. Always prompt to any messages and calls and claim to ascertain the situation and provide solutions to any problem. Will definitely recommend to any of my relatives and friends and whomever that is looking for a trustworthy property agent. Anthony”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
ANTHONY (Seller)
“Serene updated us regularly of the currently property market demands (especially during this Covid-19 situation). Used wide range of platform & highlights to promote our property. During this period, we can see many potential buyers coming to view (pre-CB) and also arranged zoom viewing. We are pleased with Serene on how she managed to make it so convenient for us and sold our unit at a favourable price during CB phase 2. She also assisted and answer all our queries throughout the process. Many thanks again Serene!!! ”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Joyce (Buyer)
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Felicia (Buyer)
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Valerie Loo (Buyer)
“Serene is efficient and follow up promptly with my request.”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Karen Kua (Landlord)
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Tan Kiam Hong (Seller)
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Melanie (Buyer)
“ Serene has been helping me for more than a decade with the leasing of the apartment. I appreciate Serene for many expert services which had made the leasing of my property a breeze. Lately Serene also assisted in sale of the apartment. The apartment was sold shortly after I accepted Serene's feedback and did some improvement works that made the apartment more impressive to prospective buyer. Serene is indeed a very knowledgeable and dedicated agent and very professional too. ”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Lau Cher Chye (Buyer)
“With her efforts, closed the deal within one month with only one viewing. Thank her. ”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Grace (Landlord)
“I have being using Serene's service for almost all my properties transaction for almost 15 years! She has being very consistent and delivering professional service with passionate attitude! Superb!”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Gene Poon (Buyer)
“I write to commend Ms Serene Gan, your Senior Marketing Director for the wonderful service rendered to my wife and myself for the past 3 years when she attended to our apartment at Blk 8 Cantonment Close. Serene is very professional, well informed, engaging and patient when attending to our needs. Very often she keeps us updated via whatsapp, taking photos of our apartment during the handing over for both the outgoing tenants and incoming tenants for which we are very impressed. We will not hesitate to highly recommend Ms Serene Gan's services to my relatives, colleagues and friends. ”
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Mr & Mrs Ong Tian Hoe, William (Landlord)
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Ng KahWee (Seller)
Yap Ah Mei (Seller)
Wang Qi/Huo Wei (Seller)
Xu Guangming (Seller)
Customer (Seller)
Mah Kok Peng (Buyer)
G3103141P (Buyer)

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Latest Awards
SERVICE EXCELLENCE
Annual 2025
TOP 20% ACHIEVERS
Annual 2024
TOP 20% ACHIEVERS
Annual 2024
TOP 20% ACHIEVERS
Annual 2024
TOP GUN ELITE
Q3 2024
TOP 500 ACHIEVERS
Q1 2024
PROJECT GROWTH MERIT AWARD
Annual 2023
TOP 800 ACHIEVERS
Annual 2023
ERA ASIA PACIFIC ELITE AWARD
Annual 2023
SG REAL ESTATE AGENTS EXCELLENCE AWARDS 2023 - SALESPERSONS ACHIEVEMENT AWARD (SILVER)
Annual 2023
TOP 500 ACHIEVERS
Q1 2023
ERA ASIA PACIFIC ELITE AWARD
Annual 2022
TOP 800 ACHIEVERS
Annual 2022
SERVICE EXCELLENCE AWARD
Annual 2021
TOP 500 ACHIEVERS
Annual 2021
ERA ASIA PACIFIC ELITE AWARD
Annual 2021
TOP 10% ACHIEVERS
Q3 2021
TOP 200 ACHIEVERS
Q1 2021
TOP 100 ACHIEVERS
Dec 2020
TOP 10% ACHIEVERS
Annual 2019
ERA ASIA PACIFIC ELITE AWARD
Annual 2018
TOP 300 ACHIEVERS
Q3 2018
ERA ASIA PACIFIC ELITE AWARD
Annual 2017
TOP 400 ACHIEVERS
Annual 2017
TOP 100 ACHIEVERS
Sep 2017
TOP 100 ACHIEVERS
Jul 2017
ERA ASIA PACIFIC ELITE AWARD
Annual 2016
TOP 300 ACHIEVERS
Annual 2016
TOP 50 ACHIEVERS
Jun 2016
ERA ASIA PACIFIC ELITE AWARD
Annual 2013
TOP 200 ACHIEVERS
Annual 2011
TOP 100 ACHIEVERS
Annual 2010
TOP 50 ACHIEVERS
Annual 2009
TOP 200 ACHIEVERS
Annual 2008
TOP 200 ACHIEVERS
Annual 2007
TOP 200 ACHIEVERS
Annual 2006
TOP 100 ACHIEVERS
Annual 2005
TOP 100 ACHIEVERS
Annual 2004
TOP 50 ACHIEVERS
Annual 2002
TOP 200 ACHIEVERS
Annual 2001
TOP 100 ACHIEVERS
Annual 2000
ERA MILLION DOLLAR CLUB
Jan 1999
TOP 100 ACHIEVERS
Annual 1999
TOP 200 ACHIEVERS
Annual 1998

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Training Attended
ERA ACADEMY
2025 Jun
ERA ASIA PACIFIC BUSINESS CONFERENCE 2025
2025 Apr
ULTIMATE SALES BOOSTER
2024 Sep
DIGITAL MARKETING EXPERT SERIES | BUILDING A SUCCESSFUL YOUTUBE BRAND-GDD KS TAN, AGDD SEE BOON KHENG & DDD JOE ZHANG
2024 Sep
ERA ACADEMY
2024 Sep
ERA ACADEMY
2024 Sep
G09-005 = TURN DATA INTO DEALS: MASTER REAL ESTATE DECISION WITH 99.CO
2024 Aug
P104S1076 = EMPOWERING BUYERS: DECOUPLING, TRUSTS, GIFT TRANSFER & OVERSEAS PURCHASE
2024 Aug
P107S1104 = PRACTICAL KNOWLEDGE ON LEGACY PLANNING & INHERITANCE OF PROPERTIES IN SINGAPORE
2024 Aug
ERA ACADEMY
2024 Jun
LANDED EXPERT SERIES REAL ESTATE MASTERY YOUR PROPERTY QUERIES ANSWERED
2024 Jun
ERA ACADEMY
2024 May
LANDED EXPERT SERIES OVERCOMING CHALLENGES IN LAND DEALS - BRENDA AND ELSON
2024 May
THRIVE AND CONQUER THE EVER EVOLVING MARKET IN 2024
2024 Apr
UAS
2024 Apr
UPDATES ON COMPLIANCE ISSUES
2024 Mar
ERA ASIA PACIFIC BUSINESS CONFERENCE 2024
2024 Mar
BECOMING AN AI-POWERED INTERNET REALTOR (PRACTICAL WORKSHOP)
2023 Dec
USM 1
2023 Dec
MASTERING 10 STRATEGIES TO THRIVE IN TODAY'S SINGAPORE PROPERTY MARKET WITH REAL CASE STUDIES
2023 Nov
ULTIMATE MARKET INTELLIGENCE SEMINAR
2023 Nov
CONFERENCE
2023 Oct
LANDED PROPERTY 101 MASTERING THE FUN-DAMENTALS
2023 Oct
USS 3
2023 Oct
ACTION FOR AGENTS - FINDING SUCCESS IN THE REAL ESTATE BUSINESS
2023 Aug
CONFERENCE
2023 Aug
USM 1
2023 Aug
YOUR TRUSTED COMPANION: THE HDB RESALE WHIZ
2023 Aug
RESALE LENS AND LISTING MANAGER
2023 Aug
USM 1
2023 Aug
MONTHLY DIRECTION
2023 Jul
UNLEASH THE POWER OF YOUR PROSPECTING
2023 Jun
USP 3
2023 Jun
Q2 CAREER ADVANCEMENT DAY
2023 May
USM 1
2023 Apr
ASIA PACIFIC BUSINESS CONFERENCE 2023
2023 Mar
OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022
2022 Dec
FINISH 2022 STRONG AND GET READY FOR 2023!
2022 Nov
ULTIMATE MARKET INTELLIGENCE SEMINAR
2022 Nov
MONTHLY DIRECTION WITH COO THOMAS TAN
2022 Oct
UNCOVER THE SECRETS OF FINANCIAL WHIZ 
2022 Sep
USM 1 : ERA DIGITAL TOOLS
2022 Sep
RETURNS ON EQUITY VS RETURNS ON INVESTMENT - FRANCIS XAVIER
2022 Sep
ULTIMATE WEALTH SEMINAR
2022 Sep
USM 1 : ERA DIGITAL TOOLS
2022 Sep
MONTHLY DIRECTION WITH COO THOMAS TAN
2022 Aug
OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022
2022 Jul
ULTIMATE MARKET INTELLIGENCE SEMINAR
2022 Jul
THE SHORTCUT TO YOUR SUCCESS
2022 Jun
USM 1 : ERA DIGITAL TOOLS
2022 Jun
TURN YOUR LINKEDIN PROFILE INTO AN AUTOMATED LEAD GEN MACHINE
2022 Jun
ULTIMATE SMART MARKETING
2022 Jun
5G PROSPECTING: MASTERING THE 3 LEAD CHANNELS USED BY TOP ACHIEVERS
2022 Jan
P201S0902 - STRUCTURING TIMEFRAME & DETAILS COMPUTATION FOR HDB RESALE FLAT - ONLINE - ZOOM
2022 Jan
ULTIMATE SMART MARKETING
2022 Jan
P201S0589 - UNDERSTANDING OF ELIGIBILITY OF BUYING EXECUTIVE CONDOMINIUM - ONLINE - ZOOM
2022 Jan
POSITIVE MENTAL ATTITUDE
2021 Nov
POSITIVE MENTAL ATTITUDE
2021 Oct
P201S0963 - ESSENTIAL KNOWLEDGE FOR HDB OWNERS UPGRADING TO EXECUTIVE CONDOMINIUM - ONLINE - ZOOM
2021 Sep
P201S0905 - DIVORCE, ESTATE & FINANCIAL ISSUE CASES AFFECTING HDB RESALE - ONLINE - ZOOM
2021 Aug
MONTHLY DIRECTION WITH COO MARCUS CHU
2021 May
UAS
2021 May
MONTHLY DIRECTION WITH COO MARCUS CHU
2021 Mar
USP 2 : ASSETS PROGRESSION
2021 Jan
2021 GAME PLAN IN A NEW MARKET NORM
2021 Jan
ULTIMATE MARKET INTELLIGENCE SEMINAR
2021 Jan
USM 2 : MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2021 Jan
USS 2 : CONDO AND EC MASTERY
2021 Jan
CAREER ADVANCEMENT DAY
2020 Nov
ASSET PROGRESSION
2020 Oct
USP 2 : ASSETS PROGRESSION
2020 Oct
3 STEP SYSTEM TO BE A TOP PROJECT ACHIEVER
2020 Oct
USS 1 : PROJECT MARKETING MASTERY
2020 Oct
ERA TRAINING
2020 Oct
INSTAGRAM MARKETING
2020 Sep
USM 3 : INSTAGRAM MARKETING
2020 Sep
BE THE ACHIEVER THAT SHINES THROUGH ALL CRISES
2020 Sep
DYNAMIC DIALOGUE
2020 Aug
SUPERCHARGE YOUR CLIENT ENGAGEMENTS WITH THE IERA ROBO ADVISOR 
2020 Jul
ULTIMATE SMART MARKETING
2020 Jul
EFFECTIVE VIDEOS TO BOOST YOUR MARKETING
2020 Jun
ULTIMATE SMART MARKETING
2020 Jun
LANDED MASTERY
2020 Jun
USS 3 : LANDED MASTERY
2020 Jun
POSITIVE MENTAL ATTITUDE
2020 May
DYNAMIC DIALOGUE WITH THE CBP CONQUERORS
2020 May
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR | COVID-19 GREAT LOCKDOWN - MARCUS CHU, COO
2020 Apr
[UCS] TEA TALK SERIES | 29 APRIL 2020 | 5-6PM | BY GARY LAU
2020 Apr
EMAIL MARKETING SEMINAR
2020 Apr
EMAIL MARKETING SEMINAR | EMAIL MARKETING FOR REAL ESTATE BY EMARSTIY
2020 Apr
UAS | HOW CAN SALESPERSON MANAGE COVID-19 STRESS EFFECTIVELY - BEN PEH
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
UAS | MY JOURNEY IN REAL ESTATE - JACK CHUA, CEO
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
P311S0736 - FINANCIAL CALCULATIONS & TAX PLANNING FOR DECOUPLING - ONLINE - ZOOM
2020 Apr
P311S0805 - FINANCIAL CALCULATIONS FOR RESALE PRIVATE RESIDENTIAL PROPERTIES - ONLINE - ZOOM
2020 Apr
ERAPRO TRAINING AT APAC CENTRE
2020 Mar
WEBSITE MARKETING SEMINAR
2019 Nov
UAS: 5 GOLDEN ASSET PROGRESSION ADVICES FOR SENIORS AFTER 55
2019 Nov
ONE PEARL BANK 27/11/19 - CONSUMER SEMINAR
2019 Nov
FB AUDIENCE CUSTOMISATION & CONTENT HACKER
2019 Oct
INSTAGRAM MARKETING
2019 Oct
TREASURE AT TAMPINES: 5 MUST-KNOW IMPACT BY SYFIQ FOCUS
2019 Sep
C2:L1 - (C2L2S0736) FINANCIAL CALCULATIONS & TAX PLANNING FOR DECOUPLING
2019 Aug
C3:L1 - (C3L1S0507) EXCLUSIVE ESTATE AGENCY AGREEMENT PRESENTATION 101
2019 Aug
THE ART OF REMITTING OVERSEAS FUNDS INTO SINGAPORE
2019 Jul
ESTATE PLANNING IN PORTFOLIO ADVISORY
2019 May
ULTIMATE REALTORPRENEUR TRAINING COURSE - FULL HOUSE!
2019 Apr
3X SPH BUNDLED DEAL FOR IDEAL HOMES FEATURE - AGENT ONLY PAYS $400. ERA REIMBURSES $100 AFTERWARDS.
2019 Apr
ASSETS PROGRESSION MASTERY
2019 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR
2019 Apr
CHINESE SEIMINAR
2019 Apr
EAST PROJECTS BUS TOUR
2019 Mar
EAST PROJECTS BUS TOUR
2019 Mar
2019 ASIA PACIFIC BUSINESS CONFERENCE DINNER
2019 Feb
ULTIMATE MARKET INTELLIGENCE SEMINAR
2019 Feb
ULTIMATE MARKET INTELLIGENCE SEMINAR
2018 Oct
C3:L1 - (C3L1S0574) 4PS OF PROPERTY MARKETING - PRACTICAL TIPS AND EFFECTIVE STRATEGIES
2018 Jul
C1:L1 - (C1L1S0020) UNDERSTANDING AND APPLYING THE CODE OF ETHICS AND PROFESSIONAL CLIENT CARE
2018 Jul
REIGNING IN PROPERTY MARKET
2018 Jun
ULTIMATE LISTING PRESENTATION MASTERY
2018 Jun
Q2’18 CAREER ADVANCEMENT DAY
2018 May
MASTERCLASS
2018 Apr
ERA APBC 2018
2018 Feb
SINGAPORE REAL ESTATE AGENT SUMMIT
2017 Oct
2017 SERVICE EXCELLENCE
2017 Sep
2017 ERA Q3 CONFERENCE
2017 Aug
Q3' 17 CAREER ADVANCEMENT DAY
2017 Aug
Q3'17 CAREER ADVANCEMENT DAY
2017 Aug
2017 ERA AND UOB MOVIE INVITATION
2017 Mar
2017 ERA ASIA PACIFIC BUSINESS CONFERENCE
2017 Feb
C2:L1 - (C2L1S0069) FUNDAMENTALS OF LANDED PROPERTY
2016 Sep
C1:L1 - (C1L1S0017) PRACTICAL GUIDE TO AVOID MISREPRESENTATION AND NEGLIGENCE
2016 Sep
2016 Q3 CONFERENCE
2016 Aug
QUARTERLY HOME OF THE ELITES
2016 Apr
2016 ERA CAREER ADVANCEMENT DAY
2016 Apr
2015 ANNUAL HOME OF THE ELITES AD
2016 Jan
Q3 2015 ERA HOME OF THE ELITES STRAITS TIMES ADVERTISING CAMPAIGN
2015 Oct
SRX TECHNOLOGY TRAINING - ADVANCED
2015 Sep
C2:L1 - (C2L1S0091) HDB RESALE POLICIES AND PROCEDURES AFFECTING SELLERS
2015 Sep
MANAGER'S DAY
2014 Nov
KEO TALK SEMINAR
2014 Sep
THRIVE | HARNESSING THE POWER OF REAL ESTATE ONLINE MARKETING MASTERY
2013 Nov
POWER MONDAY | BREAKTHROUGH IN REAL ESTATE INVESTMENT TO INCREASE NETWORTH & CASH FLOW
2013 Sep
MARKET INTELLIGENCE & ANALYSIS - BEDOK
2013 Sep
ERA CAREER ADVANCEMENT DAY
2013 Sep
PROFIT AND EXCEL IN A NEW MARKET NORM
2012 Sep
TOP ACHIEVERS' CONFERENCE 2012
2012 Apr
TOP 300 ACHIEVERES CONFERENCE
2011 Nov

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contact

SERENE GAN
SENIOR MARKETING DIRECTOR
CEA LICENSE: R025849D
+65 94558100
Let's grab a coffee and jump on conversation chat with me.